At Crust & Cloud (VANDERWALT LTD), we are committed to ensuring digital accessibility for all our customers, including those with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our hand-baked treats are accessible to all.

1. Our Commitment
We aim to make our website as accessible as possible. Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 level AA standards. These guidelines explain how to make web content more accessible for people with a wide range of disabilities.

2. Accessibility Features
To help users navigate our site, we focus on the following:

• Clear Navigation: Maintaining a consistent layout and easy-to-use menus.

• Alt Text: Providing alternative text for images of our cakes and treats so screen readers can describe them.

• Readability: Using high-contrast colours and legible fonts that align with our minimalist brand aesthetic.

• Keyboard Navigation: Ensuring our checkout process and product pages can be navigated using a keyboard.
   

3. Current Compliance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities.
Crust & Cloud is partially conformant with WCAG 2.1 level AA. Partial conformance means that some parts of the content do not yet fully conform to the accessibility standard (for example, third-party apps used for Instagram feeds or specific payment gateways).

4. Feedback & Contact Information
We welcome your feedback on the accessibility of the Crust & Cloud website. If you encounter any accessibility barriers or need assistance placing an order, please let us know:

• Email: info@crustandcloud.co.uk

• Response Time: We aim to respond to accessibility feedback within 3 business days.
   

5. Non-Accessible Content
While we strive for perfection, we are aware of some limitations:

• Some third-party elements (like maps or social media plugins) may not be fully accessible.

• Some older PDF documents (if applicable) may not be fully optimized for screen readers.
   

6. Formal Complaints
If you are not happy with how we respond to your feedback, you can contact the Equality Advisory and Support Service (EASS), which is the helplines for the Equality Act in the UK.